Effective Date: 6th Jul 2018
Visentic Solutions Pte. Ltd (“Company”, “us”, “we”, or “our”) takes your privacy seriously and strives for transparency in our governance approaches.
This private policy discloses what information we collect, how we use it and your choices and rights when you use our services.
This privacy policy does not cover third parties’ websites referenced in our sites.
By using our services and sites, you agree to the collection and use of information in accordance with this policy.
Services means your use and access to our sites, events (such as training courses, workshop, or webinar), validation and audit services, and other services.
Sites means any of our website and mailing campaigns (such as newsletter, landing page, or registration forms).
User, you and your means any of the following (a) Visitors to our website (b) Subscribers to our mailing campaign (c) Customer who have entered into a contract with us for the supply of our services (d) attendees at our training, webinar etc.
We will collect and process the following personal information
3.1. Information you give to us
3.2. Information we collect about you; and
3.3. Information supplied to us by third parties
4. Information you give to us
4.1. Profile Data
This includes (but not limited to) your name, email address, company name and address, telephone number, job title.
To be supplied by you when you register a profile, attend events, complete surveys or make enquiry.
To be processed for enabling and monitoring your use of our sites and services.
4.2. Enquiry DataThis includes any enquiry that you may submit/email to us regarding our website, mailing campaign, subscriptions and/or services.
To be supplied by you or your employer when you submit an enquiry to us whether by email, via our sites or other channels.
To be processed for customer service, marketing, offering and selling services to you
4.3. Transaction Data
This includes information which you are required to provide to us for your purchase of events and services from us such as your name, address, email address, telephone number, card details and transaction details.
To be supplied by you at the point of purchase.
To be processed for supplying you with the events and/or services you have purchased, record-keeping purposes and marketing purposes.
4.4. Notification Data
This includes information which you are required to provide to us for subscribing to our mailing campaigns, registration of events, confirmation emails, etc ("Notifications").
To be supplied by you when you subscribe for such Notifications.
To be processed by us for sending you such Notifications.
4.5. Attendee Data
This includes information which you are required to provide to us for attending any of our events.
To be supplied by you, or your employer, when you register to attend an event or participate in an event such as quiz, survey and assignment
To be processed by us for completing your registration for an event, sending you event details and notifications, and performing event activities which are an integral part of the event.
5.1. Usage Data
This includes technical information about your use of our sites, such as your Internet protocol (IP) address, geographical locations, browser details, operating system, length of visit, page views, website navigation paths, details of the timing, frequency and pattern of your sites usage and other information about your visit collected via cookies.
To be collected by third party analytics tracking system.
3.3. Information supplied to us by third parties
In addition, this includes personal information such as photograph and filming of your participation in our events or use of our service and responses on surveys.
5.2. Information we obtain about you from third parties
We may receive personal information about you from various third parties as set out below:
5.2.1. Technical Data from the following parties:
Analytics providers such as email marketing providers
Contact and Transaction Data from providers of technical, payment and delivery services. This may include billing address, delivery address, email address and telephone numbers.
5.2.2. Identity and contact data from:
Information which is publicly available (e.g. on websites associated with you or your business or on social media platforms).
6.1. We will only use your personal information in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
6.2. Generally, we do not rely on consent as a legal basis for processing your personal information. This is because in most cases the processing is required to perform the contract with you, or, because it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. You have the right to withdraw consent to marketing at any time by contacting us.
6.3. In addition, we may process any of your personal information identified in this policy where this is necessary for:
The establishment, exercise or defence of legal claims – the legal basis for this is our legitimate interests, in particular the protection and assertion of our legal rights, your legal rights or the legal rights of others.
The purposes of obtaining or maintaining insurance, managing risk, or obtaining professional advice – the legal basis for this processing is our legitimate interests.
You may contact us to let us know that you do not wish us to process your personal information by contacting us as set out later in this policy.
6.4. Purposes for which we will use your personal informatio.
Below describes ways we plan to use your personal information ("Data used") and the associated legal basis and our legitimate interests ("Basis") where appropriate.
6.4.1. Purpose: To register you as (a) a new customer, (b) a subscriber to any Notifications, (c) an
attendee at any Events.
Data used: (a) Profile, (b) Notification,
(c) Attendee.
Basis: (a) Performance of a contract with
you, (b) Necessary for our legitimate interests, (c) Consent (in some cases)
6.4.2. Purpose: To deliver sites and services to you and measure or understand the effectiveness of our
sites and services.
Data used: (a) Profile, (b) Attendee, (c)
Usage, (d) Technical
Basis: (a) Necessary for our legitimate interests,
(b) Consent (in some cases)
6.4.2. Purpose: To deliver sites and services to you and measure or understand the effectiveness of our
sites and services.
Data used: (a) Profile, (b) Attendee, (c)
Usage, (d) Technical
Basis: (a) Necessary for our legitimate interests,
(b) Consent (in some cases)
6.4.3. Purpose: To process and deliver your order including (a) manage payments, fees and charges, (b)
manage your subscriptions, (c) collect and recover money owed to us.
Data used: (a) Enquiry, (b) Transaction, (c)
Notification.
Basis: (a) Performance of a contract with
you, (b) Necessary for our legitimate interests
6.4.4. Purpose: To manage our relationship with you which will include (a) notifying you about changes
to our terms or privacy policy, (b) supplying Notifications to you, (c) asking you to leave a review
or take a survey.
Data used: (a) Profile, (b) Enquiry, (c) Attendee,
(d) Usage (e) Notification
Basis: (a) Performance of a contract with
you, (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests.
6.4.5. Purpose: To administer and protect our business and this website (including troubleshooting, data
analysis, system maintenance, support, reporting and hosting of data).
Data used: (a) Profile, (b) Usage, (c) Technical.
Basis: (a) Necessary for our legitimate interests,
(b) Necessary to comply with a legal obligation.
6.4.6. Purpose: To use data analytics to improve our sites, services, marketing, customer relationships
and experiences.
Data used: (a) Usage, (b) Technical.
Basis: Necessary for our legitimate interests.
We strive to provide you with choices regarding certain personal information uses, particularly around notifications, marketing and advertising.
7.1. Opting out / Unsubscribe
You can ask us or third parties to stop sending you mailing campaigns at any time by following the unsubscribed link on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of an event/service purchase, events registration, event/service experience or other transactions.
If you fail to provide certain information when requested, we may not be able to perform any contract we have entered into with you or we may be prevented from complying with our legal obligations.
We will only use personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
10.1. We may disclose your personal information to:
10.1.1. Our insurers and/or professional advisers as may be reasonably necessary for the purposes of obtaining or maintain insurance, managing risk, taking professional advice, or the establishment, exercise, defence of legal claim.
10.1.2. Other third parties who supply services to us to perform its contractual, legal and other obligations including, but not limited to our service providers (for payment service, mailing campaign, event hosting etc)
To comply with any legal obligation, or in order to enforce or apply Terms; or
To protect the rights, property, or safety of Visentic Solutions Pte. Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
To assist us in improving our sites and services. We monitor aggregated data that is collected by our sites and services. This data will not reveal personal information.
10.2. We will disclose Transaction Data to:
10.2.1. our payment service provider to the extent necessary for the purposes of processing payments, arranging refunds, dealing with complaints and queries. Our payment service providers’ will process certain data in accordance with the terms of their own privacy policy details of which can be supplied on request.
10.3. We will disclose Profile Data, Transaction Data, Attendee Data and Enquiry Data to:
10.3.1. One or more selected third party service providers who assist us with our activities, such as hosting providers, and other IT or payment service providers, may also have access to personal information held by us and may use this information on our behalf.
You acknowledge the transmission of information via the internet is not completely secure. Although the Company will do its best to protect your personal information, the Company cannot guarantee the security of your data transmitted via the Sites; any transmission is at your own risk and we cannot prevent the use (or misuse) of such personal information by others. Once the Company has received your information, the Company will use security features to try to prevent unauthorised access.
We are committed to ensuring that your information is secured. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
You shall indemnify the Company against costs, claims, demands or expenses incurred or made against the Company as a result of any breach by you of this Privacy Policy.
We keep our privacy policy under regular review and we will send you any updates by email.
You should read the updates to ensure you are agreeable with any changes to this privacy policy, and contact us if you have any questions on the changes.
We will also provide users with the ability to opt out or unsubscribe at this time
You can contact us by:
14.1. Post to the postal address 1 Scotts Road, #24-10, Shaw Centre, Singapore 228208.;
14.2. E-mail us at enquiry@visentic.com
Please feel free to contact us using the details above if you have any questions about this privacy policy or if you are concerned about the information we hold about you, how your information is used or wish to exercise any of the rights set out in this policy.